Refund Policy

Last Updated: April 12, 2026

At Foniti, we are committed to providing a reliable and high-quality AI receptionist service for dental clinics. This Refund Policy outlines the terms under which refunds may be issued.

1. Subscription-Based Service

Foniti operates on a subscription model. By subscribing to our services, you agree to pay recurring fees based on your selected plan (monthly or yearly).

All payments are billed in advance and are non-refundable unless stated otherwise in this policy.

2. Refund Eligibility

Refunds may be considered under the following conditions:

a. Technical Issues

If Foniti fails to function as intended due to verified technical issues on our end, and our team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a partial or full refund.

b. Incorrect Billing

If you are charged incorrectly (e.g., duplicate charges or wrong plan), we will investigate and issue a refund if the claim is valid.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

Change of mind after purchase
Lack of usage of the service
Failure to cancel before the next billing cycle
Issues caused by third-party integrations (e.g., PMS, telephony providers) not controlled by Foniti
Violations of our Terms of Service

4. Cancellation Policy

You can cancel your subscription at any time:

Cancellation will stop future billing
Your service will remain active until the end of the current billing period
No refunds will be issued for unused time

5. Partial Refunds

In certain cases, Foniti may issue partial refunds at its sole discretion, especially in cases involving:

Service disruptions
Early termination due to verified system limitations

6. How to Request a Refund

To request a refund, please contact our support team with the following details:

Your account email
Clinic name
Description of the issue
Relevant billing details

Requests should be submitted within 7 days of the charge.

7. Processing Time

Approved refunds will be processed within 5–10 business days and will be credited back to your original payment method.

8. Changes to This Policy

Foniti reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Email: support@foniti.com

By using Foniti, you agree to this Refund Policy.