Refund Policy

Last Updated: April 12, 2026

This Refund Policy outlines how refunds are handled for FONITI, a subscription-based software product operated by PIXCELIT (“Company”, “we”, “us”, or “our”).

Subscription Model

FONITI is offered as a Software-as-a-Service (SaaS) platform on a recurring subscription basis (monthly or annual).

All subscription fees are billed in advance and are non-refundable except as explicitly stated in this policy or where required by applicable law.

General Refund Policy

As a general rule:

• All payments are final
• No refunds are provided for partial billing periods
• No refunds are issued for unused time or lack of usage

By subscribing, you agree to these terms.

Eligible Refund Cases

Refunds may be issued under the following limited circumstances:

Billing Errors
If you are incorrectly charged (e.g., duplicate charge or incorrect plan), we will review and issue a refund if the claim is verified.

Platform Malfunction
If the FONITI platform is materially unavailable or fails to perform core functionality due to a verified issue on our side, and we are unable to resolve it within a reasonable timeframe, a partial or full refund may be issued at our discretion.

Non-Refundable Situations

Refunds will not be provided for:

• Failure to cancel before the next billing cycle
• Change of mind after purchase
• Lack of usage or low usage
• Misconfiguration or improper use of the platform
• Issues caused by third-party services (e.g., telephony providers, integrations)
• Suspension or termination due to violation of our Terms

Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting support.

• Cancellation prevents future billing
• Your subscription remains active until the end of the current billing period
• No refunds are issued for the remaining time after cancellation

Discretionary Refunds

In exceptional cases, we may issue partial refunds at our sole discretion, including:

• Extended service disruptions
• Verified platform limitations preventing core use

Issuing a discretionary refund does not create an obligation to provide refunds in similar future cases.

Refund Requests

To request a refund, contact:

Email: support@foniti.com

Include:

• Account email
• Clinic or organization name
• Description of the issue
• Relevant billing details

Requests must be submitted within 7 days of the charge.

Processing Time

Approved refunds will be processed within 5–10 business days to the original payment method.

Processing times may vary depending on your payment provider.

Changes to This Policy

We may update this Refund Policy at any time. Updates will be posted with a revised “Last Updated” date.

Continued use of the platform constitutes acceptance of the updated policy.

Contact

If you have any questions about this Refund Policy:

Email: support@foniti.com

By using FONITI, you agree to this Refund Policy